Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to
understand how we collect, use, communicate and disclose and make use of personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information
is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes
specified by us and for other compatible purposes, unless we obtain the consent of the individual
concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge
or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary
for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as
unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the
management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that
the confidentiality of personal information is protected and maintained.
email us at the address on our home page.
to take each complaint seriously, to investigate each complaint however small it is – immediately and
to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is
sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the
Customer Complaint Officer's Quality Control Files and other written policies so employees can easily
access them and use them to provide better customer service. Reports on complaints are reviewed
during the Customer Complaint Officer's meetings with our Board. We are focused on providing
financial products and services to all customers in compliance with all Federal and State regulatory
policies including but not limited to consumer protection, fair lending and civil rights laws. For more
information, contact us at the number on the Home Page.
by any government agency. They are independent of any government agency. We are not in any
way affiliated with any organization listed or referenced within this website, including
HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials are not
an endorsement of the Sender or any of its employees or business partners.
For information directly from HUD/FHA, visit https://www.hud.gov/guidance
For information directly from the VA, visit http://www.benefits.va.gov/HOMELOANS/
For information directly from the USDA, visit
Adjustable Rate Mortgages Booklet Link:
Settlement Costs Booklet (Non-TRID):